Terms of Service

In plain terms: we prepare, submit and manage your application, and we are paid for that work. The decision itself belongs to a government, never to us — so nothing here is a promise of citizenship, residency or a visa. What we do promise is honest pricing, careful handling of your documents, and that we will tell you where your case stands.

01The agreement between us

GoldenVisaX (“GoldenVisaX”, “we”, “us”, “our”) is operated by Ajax Software LLC, of Ankerköz 2-4, Budapest 1061, Hungary, registered in Hungary under company registration number 01-09-966462 (EUID HUOCCSZ.0109966462). The GoldenVisaX platform is a service for creating, submitting, managing and tracking Citizenship by Investment (CBI) and Golden Visa / residence-by-investment applications across the programmes we support.

Where these terms refer to GoldenVisaX, the contracting party is Ajax Software LLC. Our full contact details are in section 20.

These Terms of Service form a binding agreement between you and GoldenVisaX. They apply when you create an account, use the website at goldenvisax.com, use our Android or iOS app, or submit an application through any of them. By creating an account you confirm you have read and accepted these terms; by submitting an application you accept them again, together with the declarations in section 4.

If you do not accept these terms, do not create an account or submit an application.

02Who may use the service

You may use the platform if you are at least 18 years of age and legally able to enter into a contract, or if you are acting as the legal representative of the applicant (for example a parent or guardian acting for a minor, or a person acting under a valid power of attorney).

Where you add a spouse, child or other dependant to an application, you confirm you are authorised to provide their personal data and, where that dependant is an adult, that they have agreed to the application being made and to these terms.

One account belongs to one person. Do not share your account or your sign-in codes.

03What GoldenVisaX does — and does not do

We provide application management and advisory services. In practice that means we help you assess eligibility, choose a programme, assemble and check the required documents, calculate and explain the fees, submit the application through the appropriate licensed channel, and keep you informed until a decision is reached.

Equally clearly, what we are not:

• We are not a government body, and we are not affiliated with, endorsed by or acting on behalf of any government. Programmes are created, run and closed by the countries that offer them.
• We do not provide legal, tax or investment advice. Where your circumstances call for it, take independent professional advice before committing funds.
• We do not decide your application, and we cannot influence a decision. See section 7.
• We do not hold your investment funds. Those are paid directly to the relevant government, escrow agent, bank or licensed provider — never to us.

04The declarations you accept when you submit

Before an application can be submitted, you are asked to read and accept each of the following. All are required, and your acceptance is recorded against your case with the date, time and originating IP address. The wording below is the wording shown to you:

• I agree to the Terms of Service.
• I have read and accept the Privacy Policy.
• I consent to the processing of my personal and sensitive personal data.
• I authorize sharing my information with authorized third parties involved in my application.
• I certify that all information and documents I provide are true and complete.
• I declare that my investment funds originate from lawful sources.
• I understand that approval is solely at the discretion of the relevant government authority and is not guaranteed.
• I authorize electronic signatures and electronic communications.
• I acknowledge the applicable refund policy and fee terms.
• I confirm that I am at least 18 years of age, or am acting as the legal representative of the applicant.

Each of those declarations is given effect by the section of these terms that follows it: accuracy in section 5, source of funds in section 6, government discretion in section 7, fees and refunds in sections 8 and 9, third parties in section 10, electronic signatures in section 11, and data protection in section 13.

05Accurate and complete information

You are responsible for the truth, accuracy and completeness of everything you give us — personal details, family composition, background answers, and every document you upload. We rely on it, and so does every party we pass it to.

An application containing a material misstatement or omission — or a document that is forged, altered or belonging to someone else — may be refused, revoked after approval, and reported to the relevant authorities. Programme countries share such findings between themselves, and a refusal on integrity grounds can affect future applications elsewhere. Fees already incurred are not refundable in that situation.

If something you have told us changes while your case is open — a new passport, a change of residence, a change in your circumstances or your family — tell us promptly.

06Source of funds and financial crime checks

You declare that the funds you intend to invest, and the funds you use to pay our fees, originate from lawful sources and are not the proceeds of crime, corruption or tax evasion, and are not subject to sanctions.

Every programme we work with requires anti-money-laundering (AML) and know-your-customer (KYC) checks, and so do we. By applying you agree that we and our partners may carry out identity, sanctions, politically-exposed-person (PEP) and adverse-media screening on you, your dependants and any company you own, and may verify your source of funds and source of wealth with documentary evidence.

We may decline or discontinue work on a case at any point if we are unable to complete these checks to our satisfaction, or if we form a suspicion we are required to report. We may be prohibited by law from telling you the reason.

07Approval is the government's decision, not ours

Approval is solely at the discretion of the relevant government authority and is never guaranteed. No statement by us, by an advisor, on this website or in the app is a promise, warranty or prediction of a successful outcome.

Equally outside our control: how long a decision takes, what additional documents or interviews an authority requires, changes to a programme's rules, investment thresholds or fees, and the suspension or closure of a programme. Processing times shown on the platform are indicative estimates only, drawn from past cases.

Visa-free travel figures, tax treatment and residency obligations shown for a programme are for general guidance, change over time, and depend on the policies of third countries. Verify anything on which you intend to rely.

08Fees, the retainer and what you pay

The costs of an application fall into distinct categories, and the platform itemises every one of them for your family composition before you commit:

• The retainer. A refundable retainer secures your file and assigns your licensed agent. It is payable to GoldenVisaX through the platform, is shown to you before you pay, and is credited against your programme fees.
• Government and programme fees. Contribution or investment amounts, government processing fees, due-diligence fees and dependant fees, all set by the programme country.
• Third-party costs. Due-diligence providers, escrow and bank charges, certified translations, courier and legalisation costs, and any local agent fees a programme requires.
• Our professional fees for managing the application, as quoted to you.

Amounts are stated in the currency shown on your quote and are exclusive of any bank charges or currency-conversion costs imposed by your own payment provider. Card payments are processed by Stripe; we do not store your card details. Investment funds and government fees are never paid to us — they go directly to the government, escrow agent, bank or licensed provider named in your payment instructions.

A quote is based on the information available when it is produced and on the programme's published fees. If the programme changes its fees, or your family composition or circumstances change, the quote changes with it and we will tell you.

09Refund policy

The retainer is refundable if you are found ineligible for the programme you applied for. Otherwise it is credited in full against your programme fees.

Beyond that:

• Work already performed is not refundable. Where we have carried out due diligence, prepared or submitted an application, our fees for that work stand.
• Government fees, due-diligence fees and third-party costs are not ours to refund. Once paid to a government or provider they are governed by that body's own rules, and most are non-refundable regardless of outcome — including where an application is refused.
• A refusal is not a refund event, except as the programme country's own rules provide. This is why section 7 matters: you are paying for the application to be made properly, not for a particular outcome.
• Withdrawal. If you withdraw before we begin substantive work, tell us in writing and we will refund what has not been incurred or committed.
• Misstatement. Where an application fails because information you gave was untrue or incomplete, no refund is due.

Approved refunds are returned by the method of the original payment. To request one, write to [email protected] from your registered email address.

10Sharing with authorised third parties

An application cannot be made without disclosure. By submitting one you authorise us to share your information and documents — including sensitive personal data — with the parties involved in processing it, and only for that purpose:

• the government authority or citizenship unit of the programme country, and its appointed agents;
• licensed local agents, law firms and authorised representatives a programme requires the filing to pass through;
• due-diligence and screening providers conducting AML, sanctions, PEP and background checks;
• banks, escrow agents and payment processors handling the investment or our fees; and
• translators, notaries and couriers where documents must be certified, legalised or delivered.

What is shared, on what legal basis, and where it may be transferred internationally is set out in our Privacy Policy. We do not sell your data, and we do not share it for advertising.

11Electronic signatures and communications

You agree to transact with us electronically. Ticking a box, tapping a confirmation, typing your name where a signature is asked for, or otherwise indicating acceptance on the platform has the same legal effect as a handwritten signature, and you agree not to dispute the validity of an agreement solely because it was concluded electronically.

You also agree to receive notices, quotes, requests for documents and decisions by email, in-app message or notification, at the address and on the device associated with your account. Keep them current — a notice sent to the details on your account is treated as received.

Some authorities still require wet-ink signatures, notarisation or originals by courier. Where that is so, we will tell you what is needed.

12Documents and identity verification

To make an application we need identity documents — typically a passport data page, a verification photograph of your face, and supporting evidence such as bank statements, source-of-funds documents, police certificates and civil records.

The platform reads the machine-readable zone of your passport and checks it against the details you entered, to catch mistakes before an authority does. Where the two disagree, you may be asked to correct your details or upload a clearer document. This is a data-quality check, not a decision about you.

Uploaded documents are transmitted over an encrypted connection and stored encrypted. We may retain copies after your case closes where AML, tax or record-keeping law requires it; the periods are in our Privacy Policy.

13Privacy and data protection

Your personal data is handled in accordance with our Privacy Policy, which forms part of these terms. It explains what we collect, why, who we share it with, how long we keep it and the rights you hold over it.

You may close your account and request erasure at any time — from Profile → Close account in the app or dashboard, or through our account closing & data deletion request page. Records we are legally required to keep are retained securely for the required period and then deleted.

14Acceptable use

Use the platform for your own genuine application. Do not upload material that is forged, altered or another person's; do not impersonate anyone; do not attempt to access another user's case; do not probe, scrape or interfere with the service or attempt to circumvent its security; and do not use the platform for any unlawful purpose, including money laundering, sanctions evasion or tax evasion.

15Suspension and closure

We may suspend or close an account, or discontinue work on a case, where these terms are breached, where required checks cannot be completed, where we are required to do so by law or by a programme authority, or where continuing would expose us to legal or regulatory risk.

You may stop using the service and close your account at any time, as described in section 13. Closing an account does not by itself refund fees or withdraw an application already filed with an authority — tell us if you want an open case withdrawn.

16Intellectual property

The platform, its software, design, brand, text and the tools within it belong to GoldenVisaX and are protected by intellectual-property law. You may use them to pursue your own application; you may not copy, resell, reverse-engineer or make derivative works from them. Your documents and personal data remain yours.

17Liability

We provide the service with reasonable skill and care. But because the outcome of an application rests with a government authority, and because programmes change, we do not warrant that an application will succeed, that a programme will remain open on its current terms, or that estimated timescales will be met.

To the extent permitted by law, we are not liable for indirect or consequential loss, for loss of profit or opportunity, for the acts or decisions of a government authority, or for the acts or omissions of a third-party provider you have paid directly. Our total liability arising from your use of the service is limited to the professional fees you have paid us in respect of the application concerned.

Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

18Governing law and disputes

These terms are governed by the laws of Hungary, and the courts of Budapest have jurisdiction over any dispute, without prejudice to any right you may have as a consumer to bring proceedings in the country where you live.

Talk to us first. Most disagreements are resolved by writing to [email protected] with the details, and we will respond in good faith.

19Changes to these terms

We may update these terms as our service, the programmes or the law change. When we make material changes we update the “last updated” date above and, where appropriate, tell you in the app or by email. The version in force when you submit an application is the version that governs it, and the declarations recorded against your case preserve exactly what you accepted at that moment.

20How to contact us

For any question about these terms: